Indian Ocean airlines soar at global awards and move closer to achieve the “Vanilla Islands” brandTourism |Author: Wanjohi Kabukuru | July 21, 2014, Monday @ 15:13| 3127 views
Air Seychelles is one of the three Idian Ocean islands airlines awarded at the Skytrax awards last week. (Patrick Valmont, Air Seychelles)
(Seychelles News Agency) - Three Indian Ocean island airlines’ continued in their award winning streak at the global airline awards for the African region during the Skytrax World Airlines Awards ceremony held at the Farnborough Airshow in Hampshire, UK last week.
Air Seychelles, Air Mauritius and Air Austral the respective national airlines for Seychelles, Mauritius and Reunion were among the top 10 airlines in the 54-nation African continent.
During the 2014 awards edition, Air Seychelles which was ranked as the second best airline in Africa in 2013, dropped one place and swapped places with its Indian Ocean neighbour Air Mauritius.
Last year Air Seychelles was ranked second in Africa and Air Mauritius was number three.
World Airline Awards 2014 results ( Skytrax) Photo license: All Rights Reserved
In 2010 the Mauritian airline was in the third position and moved to the second position in 2011.
In 2012 the Port Louis headquartered carrier dropped to the third position with the second rank being occupied by the South African no-frills airline, Kulula. According to the awards organisers the honours serve as a benchmark of airline excellence worldwide.
The Reunion based Air Austral whose hub is Roland Garros Airport in St Marie retained its number 10 position for the second year.
The Skytrax World Airline Awards which are referred to as “passengers’ choice awards” are conferred after scrutinizing an online survey filled by air travellers over a 10 month period and cover over 200 airlines serving both domestic and international routes. The survey gleans passenger satisfaction levels covering 41 key performance indicators which look at all aspects of the aviation industry stretching from on the ground, check-in, boarding, seat comfort, cleanliness to on-board service among others.
Earlier in the year, Skytrax awarded Air Seychelles its prestigious four star airline ranking, making it the first and only Indian Ocean airline to achieve the status that has only been bestowed on 36 airlines globally.
The organizers say that the survey for this year’s awards was conducted between August 2013 and May 2014. 18.85 million customers surveys were filled by passengers drawn from 105 different nationalities covering over 245 destinations. South African Airways (SAA) retained its pole position for the fourth year running. Africa’s main major airlines, Ethiopia Airlines and Kenya Airways took the fourth and fifth position respectively.
This has been a major boost for the Indian Ocean region which has been pursuing a steady integration strategy in the last five years. In 2010 the Indian Ocean island nations of Seychelles, Mauritius, Madagascar, Comoros, Reunion, Mayotte and Maldives initiated a joint travel brand under the banner “Vanilla Islands”. The continual impressive performance of the islands airlines at the continental awards is likely to enhance this ideal given that in the last three years the three airlines have been pursuing ambitious modernization strategies.